Shipping policy

Available delivery destinations, methods, charges and estimates are shown at checkout where applicable.

Order preparation

We prepare orders after payment and order details are confirmed. If we need more information or an item cannot be supplied, we will contact you using the details on the order.

Carriers and tracking

Orders may be delivered by Australia Post, Aramex or another suitable carrier. When tracking is available, it is sent to the contact details provided with the order. Carrier scans can take time to appear after dispatch.

Delivery estimates

Delivery dates are estimates, not guaranteed dates. Carrier congestion, public holidays, severe weather, remote locations, access restrictions and incorrect address details can cause delays.

Delivery address

Please check the address, postcode and contact details before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee an address can be changed after an order enters processing or dispatch.

Missing, delayed or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be found, or the parcel arrives damaged, use our Contact Us page. We will review the order and carrier information and explain the next steps.

Consumer rights

This policy does not limit any right or remedy under the Australian Consumer Law.

Last updated: 1 September 2026.