Privacy policy

This policy explains how ProShopping.com.au, operated by TEQ PTY LTD, handles personal information when you browse, contact us or place an order.

Information we collect

Depending on how you use the store, we may collect your name, contact details, delivery and billing details, order and support history, account information, device and browser information, IP address, cookie data and interactions with our website or marketing. Payment providers process payment-card information; we do not need your complete card number to fulfil an order.

How we collect and use information

We collect information you provide and information generated when you use the store. We use it to operate the website, process and deliver orders, provide support, prevent fraud and misuse, maintain records, improve store performance, measure marketing and send communications where permitted.

Who we share information with

We share only what is reasonably needed with service providers that help us operate, including Shopify, payment processors, fraud-prevention providers, Australia Post, Aramex and other delivery providers, analytics and marketing providers, professional advisers, and marketplace or sales-channel providers when an order originates through them. We may also disclose information where required by law or to protect legal rights.

Overseas processing

Some service providers may process information outside Australia. Their locations can vary. We take reasonable steps appropriate to the service and rely on provider safeguards and contractual terms where applicable.

Cookies and analytics

We and our service providers use cookies and similar technologies for essential store functions, preferences, security, analytics and marketing. Browser settings may let you restrict cookies, but some store functions may not work correctly.

Storage and security

We keep information only as long as reasonably needed for orders, support, fraud prevention, accounting, legal obligations and dispute resolution. We use reasonable administrative and technical safeguards, but no internet service is completely risk-free.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, through our Contact Us page. We may need to verify your identity before responding. We will review privacy complaints and respond within a reasonable time.

Updates

We may update this policy when our practices or obligations change. The current version appears on this page.

Last updated: 1 September 2026.