Refund policy

Refund, returns and exchanges policy

This policy applies to eligible orders delivered to customers in Australia and New Zealand. Your rights under applicable consumer law are not limited by this policy. Australian customers have rights under the Australian Consumer Law. New Zealand customers have rights under the Consumer Guarantees Act 1993.

Faulty, damaged, incorrect or not as described

If an item arrives damaged, is faulty, is incorrect or is materially different from its description, contact us through our Contact Us page with your order details and, where useful, photos or video. We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable consumer law. If we ask you to return the item, we will provide instructions and cover or reimburse reasonable return shipping costs.

Change of mind

For a change-of-mind refund or exchange request, contact us within 30 calendar days after delivery. The item must be unused, in its original condition and packaging, with all included parts. Change-of-mind returns and exchanges are subject to approval, and exchanges are also subject to product availability. For an approved change-of-mind return or exchange, you arrange and pay for the return label and return shipping unless we agree otherwise. We do not charge a restocking fee.

Return method

Returns are handled by mail after return instructions are issued. Please do not send an item back before receiving instructions. Keep proof of purchase and use suitable protective packaging. We may need to inspect the item before completing the remedy.

Refund timing

We process an approved refund within 7 calendar days after the returned item is received and assessed. Refunds are sent to the original payment method unless we agree otherwise. Your financial institution may take additional time to display the funds after we process them.

Contact

Start a return, exchange or consumer-guarantee request through our Contact Us page.

Last updated: 13 September 2026.